FAQ

When registering and paying for a TV + subscription, automatic renewal is enabled in your account, you can turn it off at any time without losing prepaid days. To disable the subscription, you need to enter your personal account on the portal https://tvplus.kz/ in the browser of your mobile device and click on the Disable renewal" button. After disabling the renewal, the user can restore it any day, also in the same portal.

To turn off a paid subscription, you must sign in to the TV+ app on your mobile device. In the application, click on the account, go to the Subscriptions section, open the settings and remove the subscription.

To activate the promo, you need to enter the portal https://tv.telecom.kz/ promo in the browser of your mobile device, enter the phone number to which you want to activate the subscription and the promo code. To confirm activation, you must enter the code from the SMS received on the entered phone number. To use the subscription service activated by promo codes, you need to download the TV+ application to your mobile device/SmartTV or open the web portal https://tv.telecom.kz/.

The user can pay for a paid subscription in two ways according to the prepaid and postpaid scheme. To connect a paid prepaid subscription, just select a paid subscription on the showcase https://tvplus.kz/, log in and link a payment card. To activate a subscription on a postpaid basis, you need to contact Kazakhtelecom JSC through online sales channels (on whatsapp or on 160).

A lock on a channel means that you are restricted from viewing this content. Check, most likely you are facing one of the following situations:

1. You are not logged into your account

The application will tell you about this when you try to start the TV channel " Viewing is not available. Log in to your account to watch TV.

Log in to the app and enjoy watching :)

2. The package of channels is not connected, or the channel is not included in the connected package

 — At launch, an error occurs "To start viewing, subscribe"

 — If all channels are blocked - check the connection status of the package and make sure that there is no financial blocking

 — If some of the channels are not available - specify the composition and content of the connected package

Note:

Some channels are available only when an additional package is connected: VIP Premiere, VIP Megahit, VIP Comedy, Viasat Sport HD, Viasat Nature/History HD.

The TV+ App has a recommendation system that automatically sorts channels based on how often they are viewed by the user. The most favored channels automatically rise up in the main channel wall.

The user can create his own watch list by adding the necessary TV channels to the Favorites" list. To do this, just click on the icon in the interface when viewing the channel. Favorite channels are always available on the main, the first selection below the advertising banners.

Deleting the application does not affect the subscription status in any way. To turn off automatic renewal of a subscription, you must cancel it. How to cancel a subscription renewal can be found in the collection of frequently asked questions.

Most likely, we have not yet acquired the rights to show a movie or series due to various circumstances, or the rights have expired. For this reason, the movie or series is not available to watch. But we are constantly replenishing our catalog and will try to have what you are looking for soon. In order not to miss the appearance of a movie or series on TV+, turn on push notifications to the TV+ app on your mobile device. We regularly notify our users about new products available for viewing in TV+.

Unfortunately, this is not yet possible. But we are working to improve our service. Stay with us, everything interesting is ahead.

Yes, this is possible, on SmartTV, the application is available on Samsung/LG TVs with a year of release no older than 2013. Before searching for an application in the market, be sure to check the region in the TV settings. It must be displayed correctly - Kazakhstan, the application is available in the markets for Kazakhstani users. 

TV+ allows simultaneous use of up to 5 devices on one user account, depending on the connected tariff.

Please note: if your device constantly requires authorization, count the number of devices used. If the allowed number is exceeded, then extra devices will be logged out.

An authorization request every time an application is launched can occur for various reasons. Check, most likely you are facing one of the following situations:

 — Exceeded the maximum number of devices on the account

 — If your device constantly requires authorization, count the number of devices used. TV+ allows simultaneous use of up to 5 devices on one user account, depending on the connected tariff 

 — If the allowed number is exceeded, then extra devices will be logged out.