Instructions

General Questions

You can use the TV+ service on the following devices:

1.On a Smart TV

On Samsung/LG TVs, download the "TV+ Kazakhtelecom" app from the app store.
On Android TVs with Android TV 8.0 or higher, you can install the app from the Google Play app store or from a flash drive. You can download the app from https://telecom.kz/==atv/. To install the app, download the .apk file to a flash drive from the link, connect the flash drive to the TV, and run the downloaded file on the TV. Follow the on-screen installation instructions.

First of all: To access downloads from the app store on your TV, you must create a Google account and log in to your TV with it. This will give your TV access to the app store.

2.On a TV without Smart TV

A special set-top box is installed, allowing the TV to access the internet and stream content available on TV+ in the app interface. To connect a TV without Smart TV functionality to TV+, please contact Kazakhtelecom's customer service in one of three ways:

via WhatsApp: +7 708 000 0160,
by calling 160,
by visiting your nearest subscriber office;

3.On a smartphone/tablet - by downloading the "Kazakhtelecom TV+" app from an app store (AppStore, GooglePlay);

4.On a personal computer/laptop - by visiting tv.telecom.kz in any web browser.

Next, on any of the above devices, the app will prompt you to:

enter your mobile phone number;
then a four-digit code received via SMS to the number you provided;
select a login (with a previously paid/purchased subscription).

Note: The license agreement with the copyright holder of television and video content limits the viewing of most programs to the territory of the Republic of Kazakhstan.

You can purchase TV+ services in several ways:

In the TV+ mobile app: Download the Kazakhtelecom TV+ mobile app from the AppStore or Google Play, and log in using your phone number and the code received via SMS. You will be presented with a library of movies and TV channels available on TV+. Select what you want to watch. After clicking the [Watch] button, you will be offered a list of plan options. Choose the one that suits your content, duration, and price, and click the [Subscribe] button. This will take you to the payment page where you will need to provide your bank card information, which will be used to charge your selected plan.
In any web browser: Go to https://tv.telecom.kz. In the upper right corner, find the [Login] button, click it, and log in using your phone number and the code received via SMS. Select what you want to watch. After clicking the [Watch] button, you will be presented with a list of plan options. Select the content, duration, and price that suits you best, and click the [Subscribe] button. A payment page will open, where you'll need to add your bank card details, which will be used to charge your selected plan.
Through Kazakhtelecom managers:

Online via WhatsApp: +7 708 000 0160
By phone: call 160
At your preferred Kazakhtelecom JSC subscriber branch

Please note: Kazakhtelecom managers only provide postpaid subscriptions, meaning they do not require a bank card. The invoice for "TV+ Kazakhtelecom" will be sent after the end of each month, along with other Kazakhtelecom JSC services.

When you sign up for and pay for a TV+ subscription, automatic renewal is enabled in your account. You can turn it off at any time without losing any days you've already paid for. This can be done in the TV+ app or on the website https://tv.telecom.kz.

Click the [personal account] icon (top left - in the app; top right - on the website). Select "Subscriptions" to open a list of your active paid subscriptions. Click "Manage Subscriptions" on the website or click [More] on the subscription icon in the app. In the window that opens, select "Turn off auto-renewal" to disable automatic subscription charges. After turning off automatic renewal, a message will appear indicating the end date of the service. You can restore auto-renewal at any time here.

This can be done in the TV+ app and on the website https://tv.telecom.kz.

In the app: Click the [Personal Account] icon in the top left, then select "Subscriptions." Click the [Details] button on the subscription name. In the window that opens, click the top line labeled "Payment Method." You will see the last four digits of your card and the [Delete Payment Method] button. After clicking this button, the card will be deleted and the automatic subscription renewal feature will be disabled.
On the website: Click the [Personal Account] icon in the top right. Select "Personal Account." In the menu on the right, select "Personal Data." In the "Management" section, click "Manage Payments." In the pop-up window, hover over the last four digits of your card. The [Management] button will appear. Clicking this button will open a window with the [Unlink] button. After clicking this button, the card will be deleted and the automatic subscription renewal feature will be disabled.

There are several ways to activate a paid TV+ subscription:

In the TV+ mobile app: Download the Kazakhtelecom TV+ mobile app from the App Store or Google Play, and log in using your phone number and the code received via SMS. You will be taken to a library of movies and TV channels available on TV+. Select what you want to watch. After clicking the [Watch] button, you will be offered a list of plan options. Choose the one that suits your content, duration, and price, and click the [Subscribe] button. This will take you to the payment page where you will need to enter your bank card information, which will be used to charge the selected plan.
In any web browser: Go to https://tv.telecom.kz . In the upper right corner, find the [Login] button, click it, and log in using your phone number and the code received via SMS. Select what you want to watch. After clicking the [Watch] button, you will be offered a list of plan options. Select the content, duration, and price that suits you best, and click the [Subscribe] button. A payment page will open, where you'll need to add your bank card details, which will be used to charge your selected plan.
Through Kazakhtelecom managers:

Online via WhatsApp: +7 708 000 0160
By phone: call 160
At your preferred Kazakhtelecom JSC subscriber branch

A channel lock means that access to viewing this content is restricted. Check to see if you're experiencing one of the following situations:

1.You're not logged into your paid account:

The app will prompt you when you try to launch any TV channel, with the message "Viewing is unavailable. To watch TV, please sign in to your account."
Log in to the app and enjoy watching :)

2.The channel you're interested in isn't connected to a package, or the channel isn't included in the package you've connected and paid for, and the error "Subscribe to start watching" appears when you launch it.

If all channels are blocked, check the package's connection status and ensure the service isn't blocked due to financial indebtedness.

If some channels are unavailable, call 160 to find out the contents of your connected package. Please note:

Some channels are only available with additional packages: the viju+ TV channel package (viju+ Premiere HD, viju+ Megahit HD, viju+ Comedy HD, viju+ Planet HD, viju+ Sport HD), news packages, regional channel packages, and 4K. Subscriptions for news/regional channel packages and 4K are 0 tenge. Simply click [Subscribe]; it's free.

Deleting the app does not affect your subscription status. To disable automatic renewal, you must cancel your subscription. You can find information on canceling your subscription renewal in our frequently asked questions.

By default, TV+ allows simultaneous use of 1 to 3 devices per user account, depending on the connected plan.

Please note: if your device constantly requires authorization, count the number of devices in use simultaneously. If the allowed number is exceeded, the excess devices will be disconnected.

You can purchase additional "Screens" (up to 5 in total) by contacting Kazakhtelecom JSC.

Online via WhatsApp: +7 708 000 0160
By phone: call 160
At your preferred Kazakhtelecom branch office

Typically, no. A request for authorization each time the app is launched can occur for various reasons. Check to see if you're experiencing one of the following:

The maximum number of devices on your account (as determined by your plan) has been exceeded. Unnecessary devices are automatically disconnected. If your device constantly requires authorization, count the number of devices in use. By default, TV+ allows simultaneous use of 1 to 3 devices on a single user account, depending on the plan.

You can purchase additional "Screens" (up to 5 in total) by contacting Kazakhtelecom JSC.

Online via WhatsApp: +7 708 000 0160
By phone: call 160
At your preferred Kazakhtelecom branch office

You need to test the service on another device.

Then you need to contact technical support (165). To accept your request and document the moment the error occurred, you must provide:

a step-by-step screenshot or description of your actions, from the moment you logged in to the moment the error occurred, with the date and time on your device
your verification number (mobile number in the Kazakhtelecom database)
city of location
device type and model
device description

If possible, provide a video with a description of the problem.

If you're having trouble viewing content on TV+, please do the following:

Make sure you're located in the Republic of Kazakhstan. Most content is unavailable to users in other countries due to copyright holders' restrictions.
Make sure you have a working internet/mobile internet connection.
Check that you have an active subscription. In the app, under "Subscriptions." For users who subscribed via https://tv.telecom.kz or the TV+ mobile app, please log in to your personal account at https://tv.telecom.kz, and check for active subscriptions. If you don't have a current active subscription, select a suitable plan and pay for it. After payment, your subscription will be active for the period specified in the subscription, with automatic renewal. Other subscribers can contact Kazakhtelecom JSC via WhatsApp: +7 708 000 0160, or by calling 160, or by visiting the nearest subscriber office.
Make sure you have the "regular" profile enabled in the TV+ app, as adult content is not displayed in the children's profile. To do this, check your profile settings in the app (at the top of the screen on mobile devices and set-top boxes, or in the left-hand menu on Smart TVs).
If all of the above steps do not resolve the issue, you should contact technical support (165) and submit a ticket detailing the problem and your actions from authorization to the moment the issue occurred. Please include your full name, phone verification number (mobile number in the Kazakhtelecom database), city, and device type. If possible, please include a screenshot or photo of the error.

Previously, the "Best on TV" catalog featured a large number of new films and cartoons from major studios, including Disney. At the studio's and copyright holder's request, we were forced to remove Disney films, as the channels broadcasting this content do not have the rights to save the content in the "Best on TV" catalog. However, you can watch these films directly on the channel itself, either during the broadcast or by using the rewind button and selecting a schedule from the previous week.

As for Channel 31, at the channel's request, we are forced to disable saving TV programs in the ""Best on TV"" catalog due to the lack of these rights.

Films in the "Best on TV" section are also constantly changing, as the storage period for films and programs from broadcast television is limited to seven days for most channels.

To change the bank card used to pay for TV+, you must unlink the old card and subscribe with the new card. You can find instructions on unlinking the card and subscribing in our frequently asked questions.

No, it is not possible to subscribe via a terminal. You can purchase TV+ services in several ways: Purchase the required subscription through the TV+ app by downloading the Kazakhtelecom TV+ app from an app store (AppStore, GooglePlay), logging in, and linking a payment card; or purchase the required subscription through any web browser by visiting https://tv.telecom.kz/, logging in, and linking a payment card.

As a temporary alternative, prepaid users (using a bank card) can contact tvplus@telecom.kz, which is listed in the support section of the TV+ app.

In accordance with paragraph 14.1 of the public agreement (contract), which applies to all users from the effective date (link https://tv.telecom.kz/public_agreement): by registering for the application, the user accepts all terms of the Agreement. In accordance with paragraph 4.2, access to the service is considered provided in full upon payment. In accordance with paragraph 5.15 of the Agreement, refunds are only possible due to Content being unavailable outside the Territory after registering for the Service.

The user may contact the Service Support Team for a refund for non-use of the Service.

If the message "Unable to connect to the server. Check your internet connection" appears on your set-top box, you should:

Check the network cable (patch cord) connection;
Check your internet connection (speed test link: http://streams1.kt.lfstrm.tv/random, link to the Video test description: https://www.ookla.com/articles/video-test-announcement);
If the problem persists, switch the cable (patch cord) on the set-top box from LAN #4 (42 TV VLAN) to the internet connection (0*40). (TV+ should work on any port (broadband/TV), but TV traffic is prioritized on the TV VLAN to improve service quality.)
If the problem persists, submit a request by dialing 165.

Technical specifications for LifeStream TV+ services for high-quality content broadcasting for customers connected to the internet via copper cable (not fiber optics, ADSL):

1.Minimum required incoming and outgoing connection speed (Mbps) for a subscriber's dedicated line (0/42):

a. Channel parameters are as follows:

i. For SD channels - from 300-1600 kbps;
ii. For HD channels - from 512-6000 kbps;
iii. For 4K channels - from 5000-11000 kbps;

b. To view channels in minimum quality, a speed of at least 5 Mbps is required, and in high quality, up to 11 Mbps.

2.The maximum number of connection points for the TV+ service using STB set-top boxes per subscriber depends on the selected tariff.

This means the subscriber has multiple subscriptions (accounts) on the TV+ platform:

If the line represents a mobile phone number, the subscription was purchased through the Kaspi app, or by linking a card in the TV+ app or on the website https://tv.telecom.kz. The term of such a subscription is regulated by the subscription terms and may require a repeat payment. Payment is made at the start of use and includes a subscription for the specified period.
If the line represents the subscriber's physical address, the subscription was activated through the Kazakhtelecom operator or the telecom.kz app. This is usually the primary subscription and is paid for using a receipt from Kazakhtelecom, issued at the end of the service period.

Yes. TV+ offers HD content, but the number of HD channels may vary depending on the package. To view HD content, your internet speed must be at least 3 Mbps.

If your speed drops, the image quality will automatically decrease.

To manage access to content within your account, select or create a profile of the appropriate type:

Regular — allows viewing of all content included in your subscription.

Kids — allows viewing only children's TV channels available within your subscription.

You can restrict your child's access to a regular profile by setting a PIN in their profile settings.

Yes, of course. Up to 5 people can use your subscription simultaneously.

Each user can watch their favorite movies and TV shows on any device, from a smartphone to a TV.

To successfully watch, each of your loved ones needs to:

Download the TV+ app to their device.
Log in with your mobile number.
Obtain your password and enter it.
Create a separate profile.

By default, TV+ allows simultaneous use of 1 to 3 devices per user account, depending on the connected plan.

Please note: if your device constantly requires authorization, count the number of devices in use simultaneously. If the allowed number is exceeded, the excess devices will be disconnected.

You can purchase additional "Screens" (up to 5 in total) by contacting Kazakhtelecom JSC.

Online via WhatsApp: +7 708 000 0160
By phone: call 160
At your preferred Kazakhtelecom branch office

Yes, you can. To do this, log in to the app using your account on the device where you'll continue viewing and tap "Send image to another screen."

Open the app, enter the channel name in the search bar, or select the desired category, such as "music." TV+ will find the channel, movie, or series you need.

To restore access to your TV+ account, enter your mobile phone number when logging into the app and enter the code received via SMS in the confirmation field.

The TV+ service supports multiple subscriber devices. To watch TV+ on another device as part of your subscription, log in to your account on the desired device using your mobile number and the code received via SMS.

Important: The number of devices you can watch simultaneously is limited and depends on your subscription type.

The TV+ app features a recommendation system that automatically sorts channels based on how often you watch them. Your favorite channels automatically appear at the top of the main channel list.

You can create your own watchlist by adding desired channels to the "Favorites" list. To do this, simply tap the "Settings" gear icon while watching a channel and then tap the "Favorites" icon in the menu that appears. Your favorite channels are always available in the "My" tab and on the app's main page, in the "Now Playing" section below the advertising banners.

We likely haven't yet acquired the rights to show the film or series due to various circumstances, or the rights have expired. For this reason, the film or series is unavailable for viewing. However, we are constantly updating our catalog and will do our best to have what you're looking for available soon. To ensure you don't miss a film or series on TV+, please enable notifications for the TV+ app in your mobile phone settings. We regularly notify our users about new releases available on TV+.

Much depends on the TV manufacturer. Search results are based on the app name, and on both LG and Samsung, the name is used depending on the TV language.

There are three language versions:

Kazakh (default): TV+ Kazakhtelecom
Russian: TV+ Kazakhtelecom
English: TV+ Kazakhtelecom
If the user's TV language is Russian or Kazakh, the Latin-based "app store" name is not used.

On Samsung, search results by name depend on the TV language. It's necessary to check the Russian and English (Latin) versions. If the user's TV language is Russian or Kazakh, the Latin-based "app store" name is not used.

On Android TV/Yandex TV, you can install the app from a flash drive. You can download the app from https://telecom.kz/==atv/. To install the app, download the .apk file to a flash drive using the link, connect the flash drive to your TV, and run the downloaded file on the TV. Follow the on-screen installation instructions.

Important: The TV+ app is not available on LG and Samsung TVs manufactured before 2015.

Recommendation from mobile carriers:

This can occur on some phones, regardless of manufacturer or price range. If this occurs, we recommend:

Restarting the phone to refresh the network signal;
Clearing the phone's inbox to ensure it's not full (for older phones with limited SMS capacity);
Checking whether there are any apps or phone settings that filter SMS, such as antivirus software, that automatically filters SMS messages to spam.

The user may have accidentally blacklisted the sender's number. In this case, the message from the TV+ platform should be looked for in the Spam folder on the phone itself.

There have been cases of TV+ SMS messages being automatically filtered to spam when using the Google Messages app. The app is used by default and receives SMS messages instead of the phone's built-in SMS messenger. Check the Spam folder.

Alternatively, you can transfer the SIM card to another phone to see if the issue is related to delivery to the phone. If the message still isn't delivered, the SIM card is most likely damaged.

If the above solutions don't resolve the issue, the subscriber should contact their mobile operator. This could be due to incorrect SMS server settings on the mobile device, temporary issues with the messaging service on the operator's end, or other issues.

The app is supported on most modern devices:

Smartphones, tablets, and Smart TVs running Android 8.0+
iPhones/iPads running iOS 12.0+
Smart TVs running webOS 4.0+ (LG)
Smart TVs running Tizen 4.0+ (Samsung)

FAQ for JSC “Kcell”
Subscribers

You can subscribe using one of the following methods:

In the activ super app https://activ.kz/services/showcase or Kcell https://www.kcell.kz/services/showcase
By dialing *399#
Enjoy your first 7 days of free subscription! Then pay directly from your balance – 3,990 tenge/30 days.

Activate your subscription in the activ/Kcell super app or by dialing *399#
Make sure the payment from your balance was successful.
Download the TV+ app.
Log in to the app using your phone number.

Dial *069*0#

This could happen for several reasons:

Access to your subscription has been suspended because the monthly fee has not been charged. Top up your balance by the cost of the package (3990 tenge).
Slow internet speed and a weak signal. Try reducing the video quality in Video Settings.
Sometimes restarting your device or reinstalling the app helps.

If this doesn't solve the problem, please call 3030 (activ) or 9090 (Kcell) or ccmail@kcell.kz. We'll try to help.

This is how TV+ marks content that isn't included in your package. You can change your package at any time by deactivating your current package and activating the desired package via a USSD command. The list of plans and activation commands are available in the activ/Kcell super apps.

If your package is already activated and paid for, tap "Exit" in the TV+ app, reboot your device, and log in again.

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Instructions

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FAQ for JSC “Kcell”
Subscribers

Popular Questions

Payment and Refunds

Subscription and Tariff

Bank Card and Auto-Renewal

Login and Registration

Content and TV Channels

TV+ App Performance / Operation

Issues on Smart TV and Devices

Tariffs, promotions, and other questions

Instructions

General Questions

FAQ for JSC “Kcell”Subscribers

FAQ for JSC “Kcell”
Subscribers